Terms & Conditions
Terms and Conditions for True. the Label
Effective Date: July, 2025
Welcome to True. the Label! By accessing and using our website www.truethelabel.com.au (the "Site") and placing an order, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our Site or services. True. the Label reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
2. Account Registration
To make a purchase on our Site, you may be required to create an account. By registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Please notify us immediately if you suspect unauthorized use of your account.
3. Product Information and Availability
We make every effort to display our products accurately on the Site. However, we cannot guarantee that the colors, sizes, or details on the Site are fully accurate. All items are subject to availability, and we reserve the right to limit quantities, discontinue products, or change prices without prior notice.
4. Order Acceptance and Payment
Once you place an order on our Site, you will receive an order confirmation email. This email does not constitute an acceptance of your order. True. the Label reserves the right to refuse or cancel any order for any reason, including but not limited to errors in product pricing or availability.
Payment for orders must be made via the payment methods provided on the Site (e.g., credit/debit cards, PayPal, etc.). By submitting your payment, you authorize us to charge your payment method for the total amount of the order, including taxes and shipping fees.
5. Pricing and Discounts
All prices on our Site are listed in Australian Dollars (AUD). We may offer promotional discounts or special offers from time to time, which will be clearly communicated on the Site. True. the Label reserves the right to change prices at any time without notice.
Discounts or promotional codes can only be applied during checkout and may not be combined with other offers unless specified.
6. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on how we process and ship orders. All orders are subject to shipping charges, which will be calculated at checkout. Delivery times may vary depending on your location and the shipping method chosen.
True. the Label is not responsible for delays caused by third-party carriers or events beyond our control.
7. Returns and Exchanges
Please refer to our Returns & Exchanges Policy for information on how to return or exchange products. Returns must be made within 14days of receiving your order, and items must be in their original, unworn condition with all tags intact.
8. Intellectual Property
All content on the Site, including text, images, logos, graphics, designs, and other materials, are the property of True. the Label or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.
9. Prohibited Conduct
By using the Site, you agree not to:
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Violate any applicable laws or regulations.
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Use the Site for any fraudulent or unlawful purposes.
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Interfere with or disrupt the functionality of the Site or any associated networks.
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Attempt to gain unauthorized access to the Site, accounts, or any related systems or networks.
10. Disclaimer of Warranties
True. the Label makes no warranties or representations regarding the accuracy, reliability, or completeness of the content on the Site. The Site and all products and services are provided "as is," without any express or implied warranty of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Limitation of Liability
To the fullest extent permitted by law, True. the Label shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Site, products purchased, or services rendered, even if we have been advised of the possibility of such damages.
12. Indemnification
You agree to indemnify, defend, and hold harmless True. the Label, its directors, officers, employees, agents, and affiliates from any and all claims, liabilities, losses, damages, and expenses (including legal fees) arising out of your use of the Site, your violation of these Terms and Conditions, or your infringement of any rights of a third party.
13. Force Majeure
We shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, strikes, or transportation delays.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Australia.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
16. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective as soon as they are posted on the Site. We encourage you to review this page regularly to stay informed of any updates.
17. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
True. the Label
Email: support@truethelabel.com.au
Address: 3000 Melbourne, Victoria, Footscray