Privacy Policy

A legal disclaimer

Privacy Policy for True. the Label

Effective Date: July, 2025

At True. the Label, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and shop with us.

1. Information We Collect

We collect the following types of information to provide you with an optimal shopping experience:

• Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment details that you provide when making a purchase or creating an account.

• Usage Data: We may collect information about how you access and use our website, such as your IP address, browser type, operating system, and browsing history.

• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and track website usage. You can disable cookies in your browser settings, but this may affect the functionality of our website.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: We use your information to process and fulfill your orders, including shipping and payment processing.

• Customer Support: We may use your contact information to respond to inquiries, resolve issues, and provide assistance regarding your orders or our products.

• Marketing and Promotions: With your consent, we may send you marketing communications, including newsletters, special offers, and updates about new products. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us.

• Website Improvement: We analyze usage data to improve our website, enhance user experience, and optimize our product offerings.

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3. How We Protect Your Information

We are committed to protecting your personal information. We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers for the following reasons:

• Payment Processing: We use trusted payment processors (e.g., PayPal, Stripe) to securely process payments. These processors may collect and store your payment details according to their privacy policies.

• Shipping and Fulfillment: We may share your address and contact information with shipping carriers (e.g., UPS, FedEx) to ensure the timely delivery of your orders.

• Legal Compliance: We may disclose your personal information if required by law or in response to legal processes, such as a court order or subpoena.

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5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information at any time by logging into your account on our website.

• Deletion: You can request that we delete your account and personal data. Please note that we may need to retain certain information for legal or accounting purposes.

• Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by clicking the unsubscribe link in any marketing email or by contacting us directly.

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6. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated "Effective Date."

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

True. the Label
Email: support@truethelabel.com.au
Address: 3000 Melbourne, Victoria, Footscray